|RENT||All tenants must pay their RENT in good time prior to key collection.
The LEAD tenant must check with all housemates prior to attending our office on 1st July.
|KEY COLLECTION||Key collection is from: 12Noon to 5pm on 1st July
Only one tenant from each group attends to collect all of the keys. They are then expected to distribute them to the other tenants in the group. Tenants collecting keys after the 1st July can do so anytime during office opening hours. We would advise the lead tenant to ring in advance to make sure keys are available.
|CLEANING||The outgoing tenants should leave the property suitably clean and tidy as instructed. We carry out a cleaning inspection on the property. Occasionally, the level of cleanliness is not to the required standard. In these circumstances the property will be professionally cleaned.|
|UTILITY BILLS||Take meter readings on 1st July.
Submit readings and your names to the suppliers (see tenant information for further details).
Check heating controls are low if your group is not planning on staying in the property over the summer.
|INVENTORIES||An inventory will be provided at key collection. This must be agreed and returned to the office by 2nd July. Please allow time to fill out the inventory it is very important.|
During the Tenancy
|MAINTENANCE:||For all maintenance issues email: firstname.lastname@example.org.
For URGENT maintenance issues call Andy on 07773 794657.
|RENT:||Rent is due in advance on the 1st day of each month. Payment methods are:
Standing order: Standing orders should be set up so that the rent arrives in our account by the 1st of the month. Forms will be sent with the moving in instructions in May.
Debit Card by phone or at the SNF Office. We are open 9-5pm Monday to Friday.
|DEPOSITS:||Deposits are due within 10 days of securing a property. Payment methods are:
By Transfer: Please email us for our deposit account details.
Debit Card: At the SNF Office
|UTILITY BILLS:||Take initial readings and submit them along with all of your names to the respective suppliers. Check your first bills carefully. Check the meter serial number corresponds to your meter and check the readings. Take regular readings and submit them to avoid any nasty surprises later in the year. Contact information will be found on your bills. If you are not sure who supplies your energy please call the following numbers with your postcode:
Gas: 0870 608 1524.
Electricity: 0345 026 2554
Water: 0845 272 0845.
For phone line problems please contact BT on 0800 800 150.
|KEYS:||If you lock yourself out or lose your keys you can buy replacements from CROMA LOCKSMITHS situated on Shirley High Street.
Please call for opening hours on 02380 788 422. Approximate cost is £7-10 per key.
|PHONE||The majority of our properties will have a PHONE LINE installed already. We are happy for our tenants to install phone lines/broadband/Sky. However, at the end of the tenancy you will be required to rectify damages (if any) as a result of the installation. All installation costs accrued are the responsibility of the tenants.
For phone line problems contact BT on: 0800 800 150
|PARKING PERMITS||Parking permits are issued by Southampton City Council. You will need proof of address, V5 vehicle registration document, insurance certificate, and a copy of your Tenancy Agreement as proof of address.
Please call 02380 223855 or visit the Gateway, Civic Centre to find out more.
|COUNCIL TAX||All tenants must present student exemption forms to Southampton City Council. Forms can be requested from your University Department.
Please send copies with a cover letter to: Local Taxation Services, Southampton City Council, Civic Centre, Southampton, SO14 7LD or call: 02380 223855.
|GARDENS||All tenants are responsible for maintaining their own gardens. We have set up a deal with a local hire company in which Student NO FEE tenants can hire gardening equipment at a discounted rate.
Please contact us for more details.
|TENANT DROP OUT||Please email us to receive our release policy.|
|SPLITTING THE RENT||We typically divide the rent equally amongst the number of tenants that appear on the tenancy agreement. All Guarantors guarantee a pro rata share of the rent for their named tenant. We do however accommodate groups that wish to assign rent differently. The combined total must be equal to the total rent payable each month and the group must provide written details (via email) of the rents. In the past typical solutions that have been implemented are: drawing lots for the different rooms or auctioning by size of the room.|
End of Tenancy
|TENANCY DEPOSIT SCHEME||Our deposits are insured through www.mydeposits.co.uk|
|‘GET ALL YOUR DEPOSIT BACK’ SCHEME||All groups will receive information of our ‘get all your deposit back’ scheme in May. A personal visit to the property to go through the scheme is available if required.|
|NOTICE REQUIRING POSSESSION||A formal notice requiring possession of the property will be sent to all tenants by email 2 months prior to the end of your tenancy.|
|MOVING OUT||All keys must be returned to the office by: 12 noon on 28th June|
|RETURN OF DEPOSITS||Check out reports will be conducted at the end of your tenancy. The deposit will be returned to the lead tenant as ONE CHEQUE by the end of July.|
|DEPOSIT DISPUTES||All Deposit Disputes are dealt with in writing via letter or email.|